Mona Smith
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Capabilities
Technology Expert Partner
CIO right-hand Asset Service
Technology Expert Partner to the CIO
CIO right-hand Asset Service
Are you a CIO struggling to manage everything on your plate? Do you need a key expert to focus on a crucial area on your behalf? Look no further than my CIO Right-Hand Asset Service, which goes beyond typical IT advisory or consultant services to provide direct, targeted support to help you overcome challenges and achieve your goals more effectively.
What sets my service apart? I offer a broad range of experience and expertise to ensure you get exactly what you need. Plus, I eliminate common pain points like red tape, lengthy meetings, confusion due to multiple personnel experts, and unnecessary delays due to overbooked resources. My experience covers all aspects of a technology department, including product development and technology engineering. This puts me in a unique position to step in and take ownership of any challenge a CIO may face, ensuring successful executed implementation of a solution.
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This service goes beyond the typical IT advisory or consultant service. While offering the same knowledge and experience, it offers so much more.
What have I done for CIOs.
Successfully owned and delivered a wide range of complex technical projects for CIOs, from strategy corporate goals and product development to system integration and digital transformation.
To ...
Approval ratings
Dual-phase strategy addressing project deadline issues and increasing business approval rating of IT management by 60% with new standard, workflow, and system at a large, 100-member IT shop; automated workflow process to build information reporting portal crucial in managing 300+ annual IT priority projects.
60%
$3B Corporation CIO Support: Owned & Led many projects / vendor management, security, negotiations, licensing, budget, IT goals, asset management, solution selection, and other tasks (POS, supply chain, web portals, apps, ECM, interfaces, and other systems).
Shorted Recovery Time
Disaster Recovery Plan: Shortened recovery time to <3 hours for 259 retail systems in 40 states ($200K savings); analyzed hardware life / strategic needs, and designed robust processes including centralized backup and redundancy.
by 80%
Full ITMS system, IT workflow automation, and SDLC definition leading to IT Steering Committee startup, closer alignment with business partners, and effective IT project planning.
And so much more
Build a Support Team; Vendor Management Policy and accountable; Software Implementation Strategy; IT Strategy Consulting; Software Testing Strategy; Build software selection policies; Vendor Score Cards; Development; Customer coding technology documentation consulting; Project management; Lead teams of employees that directly reported to me on behalf of the CIO; Led PCI Compliances; Train employees; Build IT infrastructural; Managed and trained on SDLC Processes and methods, Built IT Policies; Assisted building IT documentation methods; Led IT Maintenance Plans;
Technology Expert Partner to the CEO, Founder, Board of Directors
Ownership of your technology strategic milestone
Executive teams often have a clear understanding of their company's biggest challenge or critical business milestone, one that crosses multiple departments and has a strict deadline for delivering tangible business value. This is where my signature service, the Technology Expert Partner Service, comes in. As an executive partner to your company, I take ownership of your challenge or Strategic milestone to ensure it's seen through to proven and accountable results.
What is my Approach?
How can I help you?
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I'm not just an outsourced function, I'm a critical member of your team.
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With a single point of ownership, you'll avoid data loss or blame-shifting. No endless meetings and presentations, just executive briefings that get to the point.
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You'll get real data-backed information, making tech solutions decisions a breeze.
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I'll take the reins, so you can relax - I'll handle employees, vendors, and outside experts to get the job done.
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No detail left undetermined, your company's competitive edge stays intact. No predetermined Solution!
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With me on board, you'll have a project leader who substantially contributes and can answer your questions without seeking it from others.
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I'll bring together the best of your employees and outside expertise and technology vendors to get the job done right.
Client Results - A company challenges owned directly for CIO
A Rapid Rescue: Building & Deploying a Supply Chain System in 30 Days to Protect a Multi-Billion-Dollar Food Supplier from Significant Financial Loss
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Achieving immediate full-capacity restoration and effortlessly managing a subsequent 28% increase in volume within the next 12 months
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Saved significant financial loss.
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Enabled the company to uphold its reputation with its customers as a reliable and efficient supplier.
Learn More
Client Results - A company challenges owned directly for CIO
Learn More
In just 30 days, I executed a rapid rescue by designing, custom-coding, validating, training, and implementing a distribution system for a facility that averages 240 trucks per week. A multi-billion-dollar food supplier had recently relocated its operations to a new centralized distribution center to accommodate an increase in truck and product volume. Unfortunately, they found themselves without a distribution system shortly after launching. I took on the full challenge, full project ownership, plan, design, coding, and implementation under extreme timelines, after other firms turn them down. The rapid rescue plan was completed, enabling the manufacturing company to avoid halting delivery to their customers, saving millions in the cost of dated products that would have otherwise been scrapped, and allowing the company to maintain its "Walmart Supplier of the Year" award.
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A two-phased rescue plan was successful.
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Phase 1 involved setting up a temperature cross-dock operation to keep the distribution center operating at a lower level and satisfy key accounts while using perishable inventory.
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Phase 2 involved the development of custom software to return the distribution center to full capacity.
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Key features of the custom software included inventory management, cross-docking, kitting, lot management, inbound receiving, outbound shipping, customer order fulfillment management, interface to SAP, and hardware interfaces.
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The full plan and successful implementation were completed on time, in an aggressive 30 days.
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The system handled an additional 28% increase in volume in the next 12 months.
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The company was able to keep its "Supplier of the Year" award from Walmart.
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The rescue plan saved the company from significant financial loss.
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The plan enabled the company to uphold its reputation with its customers as a reliable and efficient supplier.
Some services my experience covers
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IT Strategic Planning & Execution
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Proof of Concept Development
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ROI Analysis and Evaluation
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Team Management and Direction
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Contract Negotiations and Management
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User Adoption and Change Management
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IT Roadmap Development
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Executive Collaboration and Engagement
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Risk Identification and Mitigation
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Emerging Technology Assessment and Integration
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Vendor Management and Partnership Development
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Strategic System Planning and Implementation
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Business Case Development and Analysis​
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Software and Hardware Upgrades and Maintenance
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Business Partner Relations and Collaboration
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IT Steering Committee Support and Engagement
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Custom Software Development and Solutions
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IT Management Solutions and Services
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Project Management and Coordination
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Software Testing and Quality Assurance Solutions
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Executive Advisory Services and IT Strategy Development
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Project Implementation and Coordination
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Team Recruitment, Hiring, and Management
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Stakeholder Relationship Management
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Software Development Life Cycle Support
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IT Project Rescue and Recovery Services